SHIPPING & RETURNS

SHIPPING & PAYMENT 

Our order fulfillment team is second to none, ensuring that all of your purchases are shipped within 7 days of payment. Dragonfly Crystals is located in Portland, Oregon, so how long it takes from there depends on which method of shipping you choose, and how close you are to Oregon. In Oregon, it's usually the next day. Using basic UPS or USPS ground shipping throughout the United States usually takes 2 - 7 days. Outside of the United States is usually 6 - 15 business days with hopefully no more than 2 - 3 days in customs.

Shipping charges are based on weight and destination, so before we can provide you with that information, we need to know what you're buying and where you would like it shipped.

Domestic Shipping

Method                                  Cost                              Shipping Time

USPS Priority Mail              Calculated by Weight                       2 - 4 Business Days

UPS Ground                       Calculated by Weight                       2 - 7 Business Days

UPS Second Day Air          Calculated by Weight                       2 Business Days

Lighter, smaller shipments within the United States are sent via INSURED USPS PRIORITY MAIL unless otherwise specified. Larger, heavier shipments are shipped via UPS. Valuable orders may be sent via REGISTERED MAIL, which will add a few extra days, or by FEDEX. Oversized purchases may be charged more depending on weight. ALL SHIPMENTS ARE INSURED.

International Shipping

Method                                  Cost                              Shipping Time

USPS First Class                 Calculated by Weight                     10 - 15 Business Days

USPS Priority Mail              Calculated by Weight                     6 - 10 Business Days

USPS Express Mail             Calculated by Weight                     3 - 5 Business Days

Orders under $500.00 US will be sent via USPS First Class International AIRMAIL, unless otherwise specified. ALL SHIPMENTS ARE INSURED. We will assume responsibility for loss or damage to packages en route for courier-tracked or registered shipments only.

Orders in excess of $500.00 US will be sent via USPS Express Mail or FEDEX, unless otherwise specified. We will assume full liability for shipments sent by couriers in this recommended manner.

Please note that shipping and product delivery time is only an estimated time provided by the USPS or selected courier, and that actual time could vary due to custom clearance and the efficiency of foreign delivery service.

OUR EXCHANGES & RETURNS PROMISE

The thing is, we know that buying crystals and products online can be challenging, especially when you can't hold or touch them before you buy. We want you to be happy with your purchases from Dragonfly Crystals, and promise to take care of you if you're not satisfied for any reason. Don't worry, if you're unhappy with your purchase, or have a  problem with one of our pieces because of defect, then send it back within 7 days after receipt of order for a full refund, store credit, or exchange. It's as simple as that!

  1. Just contact us via our contact page, or phone 503.969.5455 (Oregon Time, USA), and we'll tell you how to return it.

  2. Tell us your name, order number, and item number that you wish to return.

  3. We will email you a return authorization.

  4. Your return will be refunded, credited, or exchanged (as directed) within 5 days of return receipt.

Returned items may be sent back to us via any method, but must be packed in the original condition and packaging as received. 

Shipping costs and insurance are the responsibility of the customer, and are non-refundable, so all refunds will be for the amount of the purchase only.​ Returns that do not conform to these guidelines are subject to a 25% restocking fee. All product sold by weight will be verified.

PAYMENT

We prefer payments via credit card, debit card, or PayPal but will accept checks by special arrangement.Shipments will be held for 7 - 10 days until checks are cleared. If you make your payment through PayPal, please make sure that your shipping address is correct. We will not accept responsibility for returned or lost items shipped to an old or incorrect PayPal address, or incorrect mailing address provided by you. Sorry, but we do not accept customer orders mailed to us, nor do we accept cash, cashier's checks, money orders, or purchase orders for payment, Dragonfly Crystals is not responsible for any customs, taxes, and/or duties levied by foreign custom. Buyer should check with local customs agency about duties and customs before purchasing.

CLICK HERE to go to your PayPal account or set up an account with PayPal - it's fast, easy, and secure!

Credit card information can be submitted by phone (503.969.5455), or simply use our handy online website shopping cart. Your credit card information is safe with us because we do not store card information in an online database to prevent any possibility of hacking. 

If you don't use credit cards, debit cards, or write checks, then treat yourself and buy a credit card gift card available at almost every grocery store or retail chain store. Please remember to follow the directions on the gift card packaging to activate it before you shop online with us. It works just like a credit card, but it's not linked to your back accounts.

CUSTOMER SERVICE HOURS

Monday - Friday       9:00 AM - 6:00 PM

Customer Service:  503.969.5455

Oregon Time, USA (Pacific Standard Time)

Call us old fashioned, but our customer service representatives don't work on Saturdays and Sundays. We, (and our valued customers) want them to stay happy, healthy, and well rested in order for them to deliver "knock-your-socks-off" customer service the rest of the week.