SHIPPING & RETURNS
SHIPPING & PAYMENT
Our order fulfillment team is second to none, ensuring that all of your purchases are shipped within 7 days of payment. Dragonfly Crystals is located in Portland, Oregon, so how long it takes from there depends on which method of shipping you choose, and how close you are to Oregon. In Oregon, it's usually the next day. Using basic UPS or USPS ground shipping throughout the United States usually takes 2 - 7 days. Outside of the United States is usually 6 - 15 business days with hopefully no more than 2 - 3 days in customs.
Shipping charges are based on weight and destination, so before we can provide you with that information, we need to know what you're buying and where you would like it shipped.
Method Cost Shipping Time
USPS Priority Mail Calculated by Weight 2 - 4 Business Days
UPS Ground Calculated by Weight 2 - 7 Business Days
UPS Second Day Air Calculated by Weight 2 Business Days
Lighter, smaller shipments within the United States are sent via INSURED USPS PRIORITY MAIL unless otherwise specified. Larger, heavier shipments are shipped via UPS. Valuable orders may be sent via REGISTERED MAIL, which will add a few extra days, or by FEDEX. Oversized purchases may be charged more depending on weight. ALL SHIPMENTS ARE INSURED.
Method Cost Shipping Time
USPS First Class Calculated by Weight 10 - 15 Business Days
USPS Priority Mail Calculated by Weight 6 - 10 Business Days
USPS Express Mail Calculated by Weight 3 - 5 Business Days
Orders under $500.00 US will be sent via USPS First Class International AIRMAIL, unless otherwise specified. ALL SHIPMENTS ARE INSURED. We will assume responsibility for loss or damage to packages en route for courier-tracked or registered shipments only.
Orders in excess of $500.00 US will be sent via USPS Express Mail or FEDEX, unless otherwise specified. We will assume full liability for shipments sent by couriers in this recommended manner.
Please note that shipping and product delivery time is only an estimated time provided by the USPS or selected courier, and that actual time could vary due to custom clearance and the efficiency of foreign delivery service.
OUR EXCHANGES & RETURNS PROMISE
The thing is, we know that buying crystals and products online can be challenging, especially when you can't hold or touch them before you buy. We want you to be happy with your purchases from Dragonfly Crystals, and promise to take care of you if you're not satisfied for any reason. Don't worry, if you're unhappy with your purchase, or have a problem with one of our pieces because of defect, then send it back within 7 days after receipt of order for a full refund, store credit, or exchange. It's as simple as that!
Just contact us via our contact page, or phone 503.969.5455 (Oregon Time, USA), and we'll tell you how to return it.
Tell us your name, order number, and item number that you wish to return.
We will email you a return authorization.
Your return will be refunded, credited, or exchanged (as directed) within 5 days of return receipt.
Returned items may be sent back to us via any method, but must be packed in the original condition and packaging as received.
Shipping costs and insurance are the responsibility of the customer, and are non-refundable, so all refunds will be for the amount of the purchase only. Returns that do not conform to these guidelines are subject to a 25% restocking fee. All product sold by weight will be verified.